This Privacy Policy explains how DriverZone collects, uses, manages, stores, and protects customer and driver information through its mobile applications, website, and related booking services. By using DriverZone services, users agree to the practices described in this Privacy Policy.
DriverZone may collect personal and operational information including name, mobile number, email address, pickup and drop locations, booking details, ride history, device information, and communication records. Driver-related verification information may also be collected during registration and onboarding processes.
Users are required to register using a valid mobile number through OTP verification. This process helps maintain account security, booking authenticity, and operational communication between customers, drivers, and support teams.
DriverZone may collect and process location-related information to improve ride coordination, booking accuracy, route management, driver allocation, and customer support services. Location access may be required while using certain features of the application.
Collected information is used to manage bookings, allocate drivers, improve operational efficiency, provide customer support, process ride-related communication, maintain platform security, analyze service quality, and enhance user experience across DriverZone services.
DriverZone may maintain limited payment-related booking information for operational and record management purposes. Sensitive financial information is not intentionally stored beyond necessary service requirements unless required by authorized payment systems or legal obligations.
Drivers registering on the DriverZone platform may be required to submit identity documents, driving license details, vehicle-related information where applicable, and operational verification records for onboarding and service quality purposes.
DriverZone implements reasonable technical and operational measures to protect user information from unauthorized access, misuse, loss, disclosure, or modification. However, no digital platform can guarantee complete security against all external risks or cyber threats.
DriverZone does not sell personal user information to third parties. Information may be shared only where operationally necessary for booking coordination, customer support, legal compliance, safety concerns, payment processing, or government-authorized requirements.
Users may receive booking confirmations, OTPs, ride-related notifications, support messages, policy updates, promotional offers, and operational communication through SMS, phone calls, email, or mobile application notifications.
DriverZone may use cookies, analytics tools, and application tracking technologies to understand user behavior, improve platform performance, monitor service functionality, and enhance customer experience.
Certain features within DriverZone applications or websites may rely on third-party service providers including maps, payment gateways, hosting providers, analytics platforms, and communication systems. DriverZone is not directly responsible for external third-party privacy practices.
Users are responsible for maintaining the confidentiality of their account information, OTP access, and mobile devices used for DriverZone services. Customers and drivers should immediately report unauthorized account activity or suspicious behavior.
DriverZone reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice. Updated policies may become effective immediately after publication on official platforms or applications.
DriverZone services are intended for individuals legally eligible to use transportation and booking services. The platform does not knowingly collect personal information from minors without appropriate legal authorization.
For questions regarding this Privacy Policy, data usage practices, booking concerns, or support-related matters, users may contact DriverZone through official contact numbers, support email addresses, or the Contact Us section available on official platforms.